To initiate a return, please provide your order number and e-mail address in the fields below. Or, log-in to your account to access your order history.
After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Any shipping charges from your order will not be refunded. Please allow 2-3 weeks for the processing of your refund.
We have extended our Returns Policy for Holiday 2020.
This holiday season, orders through the 25th of December 2020 can be returned up until 31 January 2021 subject to our returns policy.
All other orders can be returned within 30 days of delivery.
All returns are subject to inspection. All packages, including original containers, must be unmarked and not defaced in any manner.
Returns can only be accepted for an order placed at www.birkenstock.com/ca. If you purchased from an independent retailer or another online retailer, please return the product following their respective guidelines.
Items purchased on www.birkenstock.com/ca cannot be returned to an independent retailer or another online retailer.