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    Items may be returned in original purchase condition and packaging within 30 days of delivery.

    • Products purchased on must be returned online at They cannot be returned to a Birkenstock store or authorized retailer.

    • Items may be returned at no charge (excluding shipping and handling fees), in original purchase condition and packaging, within 30 days of delivery. If you would like to exchange an item, please go to and follow the instructions

    • All returns are subject to inspection. All packages, including original containers, must be unmarked and not defaced in any manner.

    • After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Any shipping charges from your order will not be refunded. Please allow 2-3 weeks for the processing of your refund.



    • Products purchased from a Birkenstock authorized retailer or another online retailer cannot be returned online at or at a Birkenstock store. Please contact the authorized retailer directly for information on their return policy.