- Products purchased on www.birkenstock.com/ca must be returned online at www.birkenstock.com/ca/returns. They cannot be returned to a Birkenstock store or authorized retailer.
- Items may be returned at no charge (excluding shipping and handling fees), in original purchase condition and packaging, within 30 days of delivery. If you would like to exchange an item, please go to www.birkenstock.com/ca/returns and follow the instructions
- All returns are subject to inspection. All packages, including original containers, must be unmarked and not defaced in any manner.
- After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Any shipping charges from your order will not be refunded. Please allow 2-3 weeks for the processing of your refund.
We have extended our Returns Policy for Holiday 2020.
This holiday season, orders through the 25th of December 2020 can be returned up until 31 January 2021 subject to our returns policy.
All other orders can be returned within 30 days of delivery.
AUTHORIZED RETAILER RETURNS
- Products purchased from a Birkenstock authorized retailer or another online retailer cannot be returned online at www.birkenstock.com/ca or at a Birkenstock store. Please contact the authorized retailer directly for information on their return policy.