Q: Do you ship to P.O. boxes?

Yes - UPS will be utilized for deliveries to PO boxes.<br><br><br><br><h2 class="faq-related">RELATED</h2><h4><a style="color: #000000;" href="https://www.birkenstock.com/ca/faq-answer?cid=faq-where-do-you-ship"> Where do you ship? </a><br></h4><h4><a style="color: #000000;" href="https://www.birkenstock.com/ca/faq-answer?cid=faq-do-you-ship-internationally"> Do you ship internationally? </a><br></h4><h4><a style="color: #000000;" href="https://www.birkenstock.com/ca/faq-answer?cid=faq-do-you-ship-to-military-addresses">Do you ship to military addresses? </a><br></h4><h4><a style="color: #000000;" href="https://www.birkenstock.com/ca/faq-answer?cid=faq-how-do-i-track-my-order">How do I track my package?</a><br></h4>

Q: What shipping carrier will be used for delivery?

UPS will be utilized for all deliveries.<br><br><br><br><h2 class="faq-related">RELATED</h2><h4><a style="color: #000000;" href="https://www.birkenstock.com/ca/faq-answer?cid=faq-how-much-does-shipping-cost"> How much does shipping cost? </a><br></h4><h4><a style="color: #000000;" href="https://www.birkenstock.com/ca/faq-answer?cid=faq-where-do-you-ship"> Where do you ship? </a><br></h4><h4><a style="color: #000000;" href="https://www.birkenstock.com/ca/faq-answer?cid=faq-how-soon-will-i-get-my-package">How soon will I get my package?</a><br></h4><h4><a style="color: #000000;" href="https://www.birkenstock.com/ca/faq-answer?cid=faq-how-do-i-track-my-order">How do I track my package?</a><br></h4>

Question 1

Is there expedited shipping?

Accepted Answer

Yes - we offer 2 forms of expedited shipping:

UPS Expedited (2 Business Day) - C$15 for all orders

How much does shipping cost?

What shipping methods are available?

How soon will I get my package?

How do I track my package?

Question 2

Do you ship to P.O. boxes?

Accepted Answer

Yes - UPS will be utilized for deliveries to PO boxes.

Where do you ship?

Do you ship internationally?

Do you ship to military addresses?

How do I track my package?

Question 3

How soon will I get my package?

Accepted Answer

Free UPS Standard (ground) shipping on all orders in Canada. Transit time will vary based on your location and takes between 2 and 5 business days.

UPS Expedited (2 Day by end of Business Day) Shipping. Order must be placed by 3pm EST to ship same day.

UPS Express Saver (Next Business Day by 5pm) Shipping. Order must be placed by 3pm EST to ship same day.

How do I track my package?

Is there expedited shipping?

How much does shipping cost?

Where do you ship?

Question 4

How much does shipping cost?

Accepted Answer

Free UPS Standard (ground) shipping on all orders in Canada. Transit time will vary based on your location and takes between 2 and 5 business days.

UPS Expedited (2 Day by end of Business Day) Shipping. Order must be placed by 3pm EST to ship same day.

What shipping methods are available?

Where do you ship?

How soon will I get my package?

How do I track my package?

Question 5

What shipping carrier will be used for delivery?

Accepted Answer

UPS will be utilized for all deliveries.

How much does shipping cost?

Where do you ship?

How soon will I get my package?

How do I track my package?

Question 6

How do I track my order?

Accepted Answer

You will receive an email confirmation as soon as your order ships. You can check the status of your order by following any of the below steps:

Entering your order number and email address on the order status tracking page,
Using the UPS tracking number in your shipping confirmation email, or
By viewing order status in your account if your order was placed using an existing account.

How can I check my order status?

How/can I cancel my order?

Can I change my order?

I did not receive notification that my order has shipped / tracking number?

Question 7

What shipping methods are available?

Accepted Answer

We offer the following shipping methods:

Free UPS Standard (ground) shipping on all orders in Canada. Transit time will vary based on your location and takes between 2 and 5 business days.

UPS Expedited (2 Day by end of Business Day) Shipping. Order must be placed by 3pm EST to ship same day.

UPS Express Saver (Next Business Day by 5pm) Shipping. Order must be placed by 3pm EST to ship same day.

How much does shipping cost?

Where do you ship?

How soon will I get my package?

How do I track my package?

Question 8

Do you ship internationally?

Accepted Answer

No- we only ship to Canada. We do not ship internationally. If you are located outside of Canada and wish to purchase, please update your location by selecting the country/language at the bottom of the homepage.

Where do you ship?

Do you ship to P.O. boxes?

Do you ship to military addresses?

How do I track my package?

Question 9

Where do you ship?

Accepted Answer

No- we only ship to Canada. We do not ship internationally. If you are located outside of Canada and wish to purchase, please update your location by selecting the country/language at the bottom of the homepage.

Where do you ship?

Do you ship to P.O. boxes?

Do you ship to military addresses?

How do I track my package?

Question 10

Do you ship to military addresses?

Accepted Answer

Yes- USPS will be utilized for all shipments delivering to APO, FPO and DPO addresses

Where do you ship?

Do you ship to P.O. boxes?

Do you ship internationally?

How do I track my package?

Question 11

How do I return an item?

Accepted Answer

To initiate a return, please follow the steps outlined at

https://www.birkenstock.com/ca/returns.html

Or, log-in to your account to access your order history. You can then select "Return" under the "My Orders" page and follow the instructions.

How do I print a return label?

Can I return without a packing slip?

How long does it take to receive my refund?

What is your return policy for footwear?

Question 12

My return tracking shows delivered but I have not received a refund. What can I do?

Accepted Answer

Please allow 2-3 weeks after your return has been delivered for the processing of your refund. If it has been more than 2-3 weeks since your return was delivered, please contact us here.

What is your return policy for footwear?

How long does it take to receive my refund?

I only received a refund for one of my items.

My CC has been canceled/expired, how do I get my refund?

Question 13

How do I print a return label?

Accepted Answer

Once you have generated the label from the website https://www.birkenstock.com/ca/returns.html, a PDF copy will open on your screen. You can either print it immediately, or save the PDF to send to someone else, or print at a later time.

How do I return an item?

Can I return without a packing slip?

How long does it take to receive my refund?

What is your return policy for footwear?

Question 14

My CC has been canceled/expired, how do I get my refund?

Accepted Answer

As long as you still have an account with the same bank or credit card company, they will automatically transfer the refund from the expired card to the new card.

What is your return policy for footwear?

My return tracking shows delivered but I have not received a refund. What can I do?

I only received a refund for one of my items.

How long does it take to receive my refund?

Question 15

How long does it take to receive my refund?

Accepted Answer

After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Any shipping charges from your order will not be refunded. Please allow 2-3 weeks for the processing of your refund.

What is your return policy for footwear?

My return tracking shows delivered but I have not received a refund. What can I do?

I only received a refund for one of my items.

My CC has been canceled/expired, how do I get my refund?

Question 16

What is your return policy for footwear?

Accepted Answer

Please visit our return policy at https://www.birkenstock.com/us/us-policies-return.html for full details on initiating a return.

How do I return an item?

How do I print a return label?

How long does it take to receive my refund?

Can I return without a packing slip?

Question 17

Are Last Chance items returnable?

Accepted Answer

Yes - Last Chance items are returnable under our normal 30 Day return policy. Please see further details on our return policy here.

What is your return policy for footwear?

How do I return an item?

My return tracking shows delivered but I have not received a refund. What can I do?

I have just placed an order and see the item is now discounted on Last Chance, Can I get a price match?

Question 18

What is your return policy for skin care?

Accepted Answer

BIRKENSTOCK NATURAL SKIN CARE can be returned within 30 days of purchase for any reason.

How do I return an item?

How do I print a return label?

How long does it take to receive my refund?

What is your return policy for footwear?

Question 19

Can I return my order purchased at a local retail store or Birkenstock Distributor at Birkenstock.com?

Accepted Answer

Products purchased at a Birkenstock store must be returned to the store. Please contact the store directly:

BIRKENSTOCK SOHO
120 Spring St
(Between Greene & Mercer)
New York, NY 10012
Phone: 646.850.6940
Email: soho@birkenstockusa.com

BIRKENSTOCK BROOKLYN
111 North 6th Street
Brooklyn, NY 11249
Phone: 929.276.3925
Email: brooklyn@birkenstockusa.com

BIRKENSTOCK VENICE
1208 Abbot Kinney Blvd
Venice, CA 90291
Phone: 310.310.8448
Email: VeniceBeach@birkenstockusa.com

What is your return policy for footwear?

How do I return an item?

How do I print a return label?

Can I return my order purchased on Birkenstock.com at a Birkenstock retail store?

Question 20

I sent back the wrong item. What can I do?

Accepted Answer

Please contact our customer service team here.

What is your return policy for footwear?

How do I return an item?

My return tracking shows delivered but I have not received a refund. What can I do?

I received a wrong or defective product. What can I do?

Question 21

I only received a refund for one of my items.

Accepted Answer

Please contact our customer service team here.

What is your return policy for footwear?

My return tracking shows delivered but I have not received a refund. What can I do?

I only received a partial refund.

My CC has been canceled/expired, how do I get my refund?

Question 22

Is expedited shipping refundable?

Accepted Answer

Expedited shipping costs are non-refundable.

What is your return policy for footwear?

How do I return an item?

How do I print a return label?

How long does it take to receive my refund?

Question 23

Can I return my order purchased on Birkenstock.com at a Birkenstock retail store?

Accepted Answer

No - products purchased on Birkenstock.com cannot be returned at a Birkenstock Retail store. Only products purchased at a Birkenstock store can be returned to the store. Please contact the store directly:

BIRKENSTOCK SOHO
120 Spring St
(Between Greene & Mercer)
New York, NY 10012
Phone: 646.850.6940
Email: soho@birkenstockusa.com

BIRKENSTOCK BROOKLYN
111 North 6th Street
Brooklyn, NY 11249
Phone: 929.276.3925
Email: brooklyn@birkenstockusa.com

BIRKENSTOCK VENICE
1208 Abbot Kinney Blvd
Venice, CA 90291
Phone: 310.310.8448
Email: VeniceBeach@birkenstockusa.com

BIRKENSTOCK MARIN
1019 Larkspur Landing Circle in Marin Country Mart
019 Larkspur Landing Circle Unit 6C
Larkspur, CA 94939
Phone: 415.925.1134
Email: MarinCountryMart@birkenstockusa.com

What is your return policy for footwear?

How do I return an item?

How do I print a return label?

Can I return my order purchased at a local retail store or Birkenstock Distributor at Birkenstock.com?

Question 24

Can I return without a packing slip?

Accepted Answer

Including the packing slip will help facilitate processing the returns. If you no longer have the packing slip you may still return your order and will be refunded.

How do I return an item?

How do I print a return label?

How long does it take to receive my refund?

Can I include multiple orders in the same return package?

Question 25

I do not have the gift card that I used for payment. What do I do?

Accepted Answer

If you have returned your item, the refund has already been issued. We ask that you please contact the gift card company for further assistance, as they now have the funds. If you have not returned your purchase yet we can offer an exchange of equal value. Please contact our customer service team here here.

What is your return policy for footwear?

How long does it take to receive my refund?

My CC has been canceled/expired, how do I get my refund?

I only received a refund for one of my items.

Question 26

I only received a partial refund.

Accepted Answer

Please contact our customer service team here.

What is your return policy for footwear?

My return tracking shows delivered but I have not received a refund. What can I do?

I only received a refund for one of my items.

My CC has been canceled/expired, how do I get my refund?

Question 27

Can I include multiple orders in the same return package?

Accepted Answer

Multiples items from the same order can be returned in the same return package and return label. Items from multiple orders will need to be returned in separate packages and you'll need to create a return label for each.

How do I return an item?

How do I print a return label?

How long does it take to receive my refund?

Can I return without a packing slip?

Question 28

How long does an exchange take?

Accepted Answer

Exchanges can take 2-3 weeks to arrive, including the amount of time it takes to send back the return, process the exchange, and ship the exchange.

What is your exchange policy?

How can I request an exchange?

Can I exchange for a different width / style?

Can I change for a different style and pay the difference?

Question 29

How can I request an exchange?

Accepted Answer

Please contact our customer service team here.

What is your exchange policy?

How long does an exchange take?

Can I exchange for a different width / style?

Can I change for a different style and pay the difference?

Question 30

Can I change for a different style and pay the difference?

Accepted Answer

Exchanges can only be initiated for the same exact item in a different size. We ask that you please return your item(s) for a refund. You can go online at any time to place a new order for your desired item.

What is your exchange policy?

How can I request an exchange?

How long does an exchange take?

Can I exchange for a different width / style?

Question 31

Can I exchange for a different width / style?

Accepted Answer

We do accept exchanges for a different width. Please reach out to our Customer Service team to initiate your exchange.
Unfortunately we do not offer exchanges for different styles but your order can be returned for a full refund and a new order can be placed online for the desired item. Please follow our return instructions found here.

What is your exchange policy?

How can I request an exchange?

How long does an exchange take?

Can I change for a different style and pay the difference?

Question 32

What is your exchange policy?

Accepted Answer

We offer free exchanges on all orders within 30 days of delivery. Items must be returned in their original condition. To get your exchange started please contact our Customer Service Team here.

How can I request an exchange?

How long does an exchange take?

Can I exchange for a different width / style?

Can I change for a different style and pay the difference?

Question 33

Can I change my order?

Accepted Answer

Unfortunately, once an order is placed it cannot be canceled or modified. If you no longer want the product, please wait until you have received the order shipment and then follow our return instructions found here to return the product for a refund.

How can I check my order status?

How/can I cancel my order?

Can I update my shipping address after I place an order?

Can I expedite shipping after I place an order?

Question 34

How do I view my cart?

Accepted Answer

Please click the cart symbol at the top right of your screen to see the items currently in your cart. You can also check your cart here.

How do I delete something from my cart?

How can I check my order status?

How do I track my order?

I did not receive notification that my order has shipped / tracking number?

Question 35

Can I cancel my order?

Accepted Answer

Unfortunately, once an order is placed it cannot be canceled or modified. If you no longer want the product, please wait until you have received the order shipment and then follow our Return Instructions to return the product for a refund.

Can I change my order?

Can I update my shipping address after I place an order?

Can I expedite shipping after I place an order?

How do I return an item?

Question 36

Can I expedite shipping after I place an order?

Accepted Answer

Unfortunately, once an order is placed it cannot be canceled or modified. If you no longer want the product, please wait until you have received the order shipment and then follow our Return Instructions found here to return the product for a refund.

How can I check my order status?

Can I change my order?

How/can I cancel my order?

Can I update my shipping address after I place an order?

Question 37

Can I update my shipping address after I place an order?

Accepted Answer

If you would like to make changes to your shipping address, after your order has shipped, you can do so through UPS MyChoice by clicking on the following link www.ups.com/ca/en/services/tracking/mychoice.page

How can I check my order status?

Can I change my order?

How/can I cancel my order?

Can I expedite shipping after I place an order?

Question 38

How can I check my order status?

Accepted Answer

You can check the status of your order by following any of the below steps:

Entering your order number and email address on the order status page found here.

Using the UPS tracking number in your shipping confirmation email, or

By viewing the order status in your account if your order was placed using an existing account.

How do I track my order?

How/can I cancel my order?

Can I change my order?

I did not receive notification that my order has shipped / tracking number?

Question 39

How do I delete something from my cart?

Accepted Answer

Please click the trash can icon to the right of the item in your cart.

How do I view my cart?

How can I check my order status?

How do I track my order?

I did not receive notification that my order has shipped / tracking number?

Question 40

I did not receive a notification that my order has shipped or that tracking is available.

Accepted Answer

We are sorry to hear that. Please check your spam and junk folders, as the email may have been filtered there. You can also check your order status directly on the order status page found here. Please reach out to our customer service team here if you need further assistance.

How do I track my order?

How can I check my order status?

How/can I cancel my order?

Can I change my order?

Question 41

Can I ship my order to multiple addresses?

Accepted Answer

No - you can only ship to one address per order. If you are shopping for people at different addresses, you'll need to place each order separately.

Can I change my order?

Can I update my shipping address after I place an order?

Where do you ship?

How/can I cancel my order?

Question 42

Why was my order canceled?

Accepted Answer

Please contact our customer service team here.

How can I check my order status?

The product is out of stock. Can I get notified when it's back in stock?

My order is missing an item?

What can I do if my payment is declined?

Question 43

I have just placed an order and see the item is now discounted on Last Chance. Can I get a price match?

Accepted Answer

If the order was purchased within 7 days we will be happy to honor the Last Chance sale price. Please allow 2-3 business days for the partial refund to be reflected in your account depending on your bank.

Are Last Chance items returnable?

How/can I cancel my order?

How can I check my order status?

Can I change my order?

Question 44

My tracking shows delivered but I have not received it. What can I do?

Accepted Answer

Please contact our customer service team here.

How can I check my order status?

My tracking shows my purchase was returned to you. What can I do?

My order seems to be lost/has not moved?

How do I return an item?

Question 45

I received a wrong or defective product. What can I do?

Accepted Answer

We apologize for this error. Please contact our customer service team here.

What is your return policy for footwear?

How do I return an item?

What is your exchange policy?

How can I request an exchange?

Question 46

My order seems to be lost/has not moved?

Accepted Answer

Please contact our customer service team here.

How can I check my order status?

My tracking shows my purchase was returned to you. What can I do?

My tracking shows delivered but I have not received it. What can I do?

How do I return an item?

Question 47

My order is missing an item?

Accepted Answer

Please contact our customer service team here.

How can I check my order status?

Why was my order canceled?

How do I return an item?

I received a wrong or defective product. What can I do?

Question 48

I received my footwear and it appears all scratched?

Accepted Answer

Some leather uppers have been finished with a coating of oil that allows for a more distressed look, and rich color variation. It is normal for oiled leather uppers to display superficial scuffs or what can look like scratches. These markings, though intentional, will self-neutralize as the leather flexes and bends with wear. You can also try rubbing them with your finger as your natural body heat can help redistribute the oiled coating of the leather. If you prefer a more uniform look where the straps are all the same color, we suggest a suede leather, smooth leather or one of our synthetic materials such as Birkibuc or Birko-Flor.

What is your return policy for footwear?

How do I return an item?

What is your exchange policy?

How can I request an exchange?

Question 49

My tracking shows my purchase was returned to you. What can I do?

Accepted Answer

Please contact our customer service team here.

How can I check my order status?

My tracking shows delivered but I have not received it. What can I do?

My order seems to be lost/has not moved?

How do I return an item?

Question 50

How do I clean my Birkenstocks?

Accepted Answer

Please visit https://www.birkenstock.com/ca/us-service-caretips.html to learn more about taking care of your Birkenstocks.

Where can I get my Birkenstocks repaired?

How do I apply cork sealant?

Are Birkenstocks waterproof?

What is the Warranty?

Question 51

What is Cosmo Certified?

Accepted Answer

COSMO certified means we meet the requirements for natural cosmetics products in Europe.

What is Birkenstock Skincare?

Are Birkenstock Skincare products vegan?

What is the Warranty?

What is your return policy for skincare?

Question 52

I already have BIRKENSTOCK shoes. How do I know whether I have the narrow or regular width?

Accepted Answer

In every BIRKENSTOCK shoe, as well as on the box, the width is indicated using one of the two symbols below:

Shaded footprint: narrow width
Non-shaded footprint: regular width

To learn more please go to our Fitting Guide.

How do I find the right size?

What is the difference between a regular and narrow width?

Do all styles fit the same?

Are all Birkenstocks unisex?

Question 53

Are all Birkenstocks unisex?

Accepted Answer

Some Birkenstock styles are unisex (e.g., the Arizona) and some have been designed with women's styling and movement in mind (e.g., the Mayari and Madrid). Please ensure that you are ordering the correct gender/size during checkout.

How do I find the right size?

What is the difference between a regular and narrow width?

Do all styles fit the same?

I already have BIRKENSTOCK shoes. How do I know whether I have the narrow or regular width?

Question 54

What is the difference between a regular and narrow width?

Accepted Answer

Birkenstock footwear is manufactured in two widths: regular and narrow. Our narrow width is designed to accommodate an A-B width for women and fits more like a medium than a true narrow. Many people find that they can fit our narrow width, even if they don’t necessarily have narrow feet.

How do I find the right size?

Do all styles fit the same?

I already have BIRKENSTOCK shoes. How do I know whether I have the narrow or regular width?

Are all Birkenstocks unisex?

Question 55

Is the warranty different if purchased through a BIRKENSTOCK retailer?

Accepted Answer

All BIRKENSTOCK retailers are independently owned and operated. Please reach out to the original retailer directly for more information about any warranty they may provide.

What is the Warranty?

Where can I get my Birkenstocks repaired?

Where are your retail locations?

Can I return my order purchased on Birkenstock.com at a Birkenstock retail store?

Question 56

Do all styles fit the same?

Accepted Answer

Styles can fit differently depending on the Silhouette, Material, and Footbed. Unisex styles tend to run wider than others, and Soft Footbed sandals tend to run slightly more narrow than Classic Footbed sandals. Additionally, materials like suede have more give and may stretch more with wear.

How do I find the right size?

What is the difference between a regular and narrow width?

I already have BIRKENSTOCK shoes. How do I know whether I have the narrow or regular width?

Are all Birkenstocks unisex?

Question 57

The product is out of stock. Can I get notified when it's back in stock?

Accepted Answer

If you would like to be notified once it is, please click the link under the size options on the product page that reads “Size/width no longer in stock?”

Are all products available on your website also available in stores?

Where are your retail locations?

How do I sign up for Birkenstock emails?

How do I find the right size?

Question 58

How do I find the right size?

Accepted Answer

Many BIRKENSTOCK models are available in two widths – narrow and regular. In order to determine which width is right for you, please go to https://www.birkenstock.com/ca/us-service-fittingguide.html to get a step by step guide to determine your best fit.

What is the difference between a regular and narrow width?

Do all styles fit the same?

I already have BIRKENSTOCK shoes. How do I know whether I have the narrow or regular width?

Are all Birkenstocks unisex?

Question 59

I would like to carry Birkenstocks in my store, what do I do?

Accepted Answer

Please contact our customer service team here.

Where can I apply to work for Birkenstock?

Where are your retail locations?

Where are Birkenstock products made?

Where can I get my Birkenstocks repaired?

Question 60

Where are your retail locations?

Accepted Answer

Please visit https://www.birkenstock.com/ca/storelocator to locate our retail locations.

Are all products available on your website also available in stores?

Can I return my order purchased at a local retail store or Birkenstock Distributor at Birkenstock.com?

Can I return my order purchased on Birkenstock.com at a Birkenstock retail store?

I would like to carry Birkenstocks in my store, what do I do?

Question 61

Where can I get my Birkenstocks repaired?

Accepted Answer

Please use our Store Locator to find a repair shop that can service your request.

What is the Warranty?

Where are your retail locations?

How do I clean my Birkenstocks?

Are Birkenstocks waterproof?

Question 62

How do I apply cork sealant?

Accepted Answer

Protect and seal your cork with a thin coat of clear drying cork sealer by applying to EXPOSED CORK ONLY

What is the Warranty?

How do I clean my Birkenstocks?

Are Birkenstocks waterproof?

Where can I get my Birkenstocks repaired?

Question 63

Are Birkenstock Skincare products vegan?

Accepted Answer

Many BIRKENSTOCK NATURAL SKIN CARE products are vegan and no animal-based products are used.

What is Birkenstock Skincare?

What is Cosmo Certified?

What is the Warranty?

What is your return policy for skincare?

Question 64

Does Birkenstock have a warranty?

Accepted Answer

Birkenstock footwear does not have a specific warranty or guarantee, please check our return policy at https://www.birkenstock.com/ca/us-policies-return.html.

BIRKENSTOCK NATURAL SKIN CARE does not have a specific warranty or guarantee, but can be returned for any reason under our 30 Day Return Policy.

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