RETURN POLICY

BIRKENSTOCK.COM/CA RETURNS

RETURN POLICY

Items may be returned in original purchase condition and packaging within 30 days of delivery.

Products purchased on www.birkenstock.com/ca must be returned online at www.birkenstock.com/ca/returns. They cannot be returned to a Birkenstock store or authorized retailer.

Footwear and accessories may be returned or exchanged, in original purchase condition and packaging, within 30 days of delivery.
If you would like to return an item, please go to www.birkenstock.com/ca/returns and follow the instructions.

After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Any shipping charges from your order will not be refunded. Please allow 2-3 weeks for the processing of your refund.

If you mistakenly return an item to Birkenstock that is not an authentic or authorized Birkenstock product, please reach out to our Customer Service team at 855-999-4166 or via email at customerservice@birkenstockca.com as soon as possible. While we will make every effort to help locate and recover the incorrectly returned item, Birkenstock is not responsible for replacing, returning, or providing compensation for any non-Birkenstock items sent to us by mistake and cannot be held liable for such mistakes.

Products purchased from a Birkenstock authorized retailer or another online retailer cannot be returned online at www.birkenstock.com/ca or at a Birkenstock store. Please contact the authorized retailer directly for information on their return policy.