We offer the following payment methods in the BIRKENSTOCK online shop:
An integrated SSL procedure ensures the security of the data transmitted during credit card payments.
If your credit card provider participates in the 3D Secure process (security process and authentication of your credit card), you may be asked to enter your PIN at the end of your order. If you have questions about registering for the 3D Secure process, please contact your credit card provider directly.
Due to an EU directive, we are obliged to carry out 2-factor authentication when processing credit card payments.
Payments need to be approved by 2 factors. These can be knowledge factors (e.g. password or pin), possession factors (e.g. mobile phone) or biometric factors (e.g. fingerprint).
For customers that do not have a smartphone, there are alternative identification processes, e.g. using a TAN generator or sending the PIN via SMS.
The services offered depend on the relevant credit institutions.
Do you have further questions? Check out Klarna's complete FAQ page. You can reach Klarna at any time at https://www.klarna.com/uk/customer-service/ or by downloading the Klarna app.