Bespoke Products. This cancellation right does not apply for contracts for the supply of goods that are not ready-made and for whose production an individual selection or determination by the consumer is relevant, or for goods that are clearly tailored to the personal needs of the consumer, unless the parties agree otherwise.

Returns of Faulty/ Mis-described Products. If you have return products to us because they are faulty or mis-described, we will refund the price of the products in full, together with any delivery charges, and any reasonable costs you incur in returning the product to us.

If you need help, you can contact us by chat, email or by phone.

Tel.: +44 (0)2078 621 725
E-Mail: customerservice.gb@birkenstock.com

 

3.2 Additional information on how a cancellation might be processed:

If you wish to exercise your right of withdrawal, you will need to use the returns process to generate a returns label online.

Your statutory right of withdrawal pursuant to 3.1 shall remain unaffected by the information and notes as per this section, 3.2.

 

4. Other information (correction, storage of the contract text, contract language)

The contract text will not be stored by us and cannot be accessed after the completion of the order process. However, you can print out your order data immediately after submitting the order. The contract is concluded in English. Before submitting your order, i.e. before clicking the "Order with fee" button, you will have the opportunity to review the order and correct any input errors. Please carefully review your order.

 

II. ADDITIONAL CONTRACT TERMS

The following terms and conditions additionally apply to all orders placed via the Website.

 

1. Prices / availability / delivery restrictions

Our prices include the statutory VAT applicable at the time of order placement. Unless explained otherwise, we charge a fixed shipping fee. The latest conditions regarding shipping costs and any applicable free delivery thresholds will be made known during the ordering process.

Please note that in certain cases, we can only offer special offers for a limited period. Moreover, all offers are subject to availability. The availability of a product depends on the customer's requirements (size, colour, etc.) and is indicated for the respective product.

 

2. Payment terms

2.1 Accepted payment methods / general provisions

The goods may be paid for by means of one of the following payment methods

• Credit card
• PayPal
• PayPal Express
• Apple Pay
• Klarna Pay Later
• Gift Certificate

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

Regardless of the selected payment method, you will receive an invoice by email.

2.2 Gift Certificates

Gift certificates and their balance can only be redeemed before the completion of the order process. A subsequent set-off is not possible. The balance of a gift certificate is not paid out in cash and does not bear interest.

 

3. Delivery terms

Delivery date: If the order is accepted, we will deliver the items you ordered within 3 to 5 business days.

The delivery is made to the delivery address indicated by the customer. The address must be in the UK. You will be informed of the dispatch via email. The goods will be delivered by a parcel service. The risk of accidental loss of the ordered goods passes to the customer as soon as the goods are handed over to the customer (Sec. 446 sent. 1 BGB) or if the customer is in default of acceptance (Sec. 300 para. 2 BGB).

We may make partial shipments insofar as you can reasonably be expected to accept such. Should partial shipments be made, we will bear any additional shipping costs.

 

4. Acceptance of the goods

To deliver your order, we will use a carrier of our choice. In the event of delivery of damaged goods, please report the damage goods immediately to the carrier employee and document the degree and scope of the damage. This does not limit your warranty or legal rights.

You may refuse acceptance of damaged goods or may return the goods to us. Please use the attached returns form for returns or in the event of withdrawal from a contract. Please contact our Customer Service department if you have any questions or initiate a return via our website using the necessary documentation.

 

5. Reservation of Title

We retain the title to any and all goods delivered by us until the receipt of payment in full. To assert our retention of title, we are entitled to demand the surrender of goods subject to retention of title under exclusion of all rights of retention.

 

6. Liability

If the goods are damaged or have any other defect (e.g. incomplete delivery), you are entitled to exercise the statutory warranty rights vis-à-vis us.

 

7. Interest on unpaid fees

If you are in arrears with payment, we reserve the right to charge statutory interest.

 

8. Miscellaneous

Which laws apply to this contract and where you may bring legal proceedings. These terms and conditions are governed by the law of the Federal Republic of Germany, under exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). This choice of law applies only insofar as the protection provided is not withdrawn by compulsory provisions of the law of the country in which the consumer habitually resides.

 

8. Shipping Cossts

The prices quoted on the product pages of the Website contain the statutory value-added tax and other price components. In addition to the prices quoted, we charge £ 5.95 per order for the delivery within the UK.

 

III. Gift certificates and gift certificate redemption

1.

Gift certificates are vouchers which you can purchase in the Birkenstock online shop (www.birkenstock.com/gb). Gift certificates are sent by email to the email address specified. They may only be used for items in the Birkenstock online shop (www.birkenstock.com/gb), but may not be used to buy other gift certificates. When a gift certificate is redeemed in the Birkenstock online shop, an automatic check is performed to determine whether the gift certificate is registered as valid in the system, i.e. has not been revoked or has not already been redeemed. Partial redemption of a gift certificate is possible (see 1.2 on (remaining) balance). If the balance of a gift certificate is not sufficient for a purchase, the remaining balance can be settled by means of the payment methods offered. Gift certificates may not be redeemed in Birkenstock stores or with Birkenstock retailers.

 

1.1.

Gift certificates and their balance can only be redeemed before the completion of the order process. A subsequent set-off is not possible. The balance of a gift certificate is not paid out in cash and does not bear interest. In order to check the current balance of the certificate, please visit www.birkenstock.com/gb/check-giftcard/

1.2.

It is possible to redeem more than one gift certificate for a purchase.

2. Refund

If you used a gift certificate for your purchase and returned the products, you will receive a new gift certificate for the amount for which you redeemed the certificate in the amount of the value of the returned goods.

3. Validity

The gift certificate and its balance can be redeemed until the end of the third year after the year in which the certificate was bought.

4. Transferability

The gift certificate is transferable. The seller can perform with discharging effect to the respective owner.

5. Loss

In case of loss or theft of your gift certificate, please contact our customer service at customerservice.gb@birkenstock.com. The customer service will then block the gift certificate. If the balance of the gift certificate has not yet been used, you will be reimbursed for the balance in the form of a new gift certificate. In this case, the old gift certificate will no longer be valid.