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Where are Birkenstock Care Essentials made?

Can I return opened products?

Are Birkenstock Care Essentials vegan?

Do Birkenstock Care Essentials test on animals?

Are Birkenstock Care Essentials certified?

Are Birkenstock Care Essentials made with natural ingredients?

What’s the best order to use Birkenstock Care Essentials?

How effective are Birkenstock Care Essentials?

Do Birkenstock Care Essentials contain allergens?

What should I do if I have an allergic reaction to one of Birkenstock Care Essentials?

Are Birkenstock Care Essentials suitable for children?

Can I use Birkenstock Care Essentials during pregnancy?

How should Birkenstock Care Essentials be stored?

How long do Birkenstock Care Essentials last?

Is Birkenstock Care Essentials packaging sustainable?

Why is the Pumice Stone made out of glass and not real stone?

What Are the Shipping Costs?

How long will it take for my order to arrive?

I don’t see my question in the list.

Can I cancel or amend my order?

My size/width/favorite model is no longer available.

Can I also place an order by chat, phone, or mail?

Why haven’t I received confirmation of my order?

Do I need a customer account to place an order?

What happens once an order is completed?

Do you ship internationally?

Can I ship to multiple addresses?

How do returns work?

Can I get an exchange?

How much time do I have to return the items?

How long does the refund normally take?

Are returns free of charge?

I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?

Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

I bought a BIRKENSTOCK product online and it is defective, how do I proceed?

Can I get my BIRKENSTOCK product repaired? If so where?

I bought a BIRKENSTOCK product in a shop and it is defective, can I return it to you?

Why can’t I find my favourite style anymore?

I think I may have received a fake product.

I have seen a great pair of BIRKENSTOCK shoes on another website, but not on your website, where can I get them?

Where are your stores located?

Do you also offer vegan shoes?

Do you have a physical store?

Do you offer any sizing information?

How do I delete my customer account?

How do I know if I need a regular or a narrow width?

Where can I redeem promotional codes/voucher?

What payment methods are available?

How can I unsubscribe from the newsletter?

What can I do if I have forgotten my password?

How can I create an account?

Benefits of creating an account

Is it normal for my feet to hurt after wearing my new BIRKENSTOCK shoes, how long does it take to break in a new pair?

How do I care for the upper material of my BIRKENSTOCK shoes?

Where can I find information on the various footbed types?

Where can I find details of the various materials (e.g. Birko-Flor)?

The footbed of my Birkenstocks has gotten dirty. What can I do?

Where can I buy gift certificates?

Help & contact

By email:

customerservice.ie@birkenstock.com

By phone: +353 (0) 16859332

(7am – 7pm Monday through Friday,
9am – 5pm Saturdays)