Q: Do you ship internationally?

When you visit our website at <a href="https://www.birkenstock.com/ie">www.birkenstock.com</a>, you have the option of selecting the page for your preferred country, which might be different to your country of residence. You can click on a particular country’s site to be redirected and order your goods there. Deliveries can only be made to addresses in the chosen country.<br><br> Each country has its own BIRKENSTOCK distribution network. The international shipping of individual pairs of shoes has a considerable environmental impact and therefore does not meet our sustainability principles.<br><br> <h2 class="faq-related">Similar questions</h2> <h4><a style="color: #000000;" href="https://www.birkenstock.com/ie/faq-answer?cid=faq-eu-how-long-will-it-take-for-my-order-to-arrive">How long will it take for my order to arrive?</a><br></h4> <h4><a style="color: #000000;" href="https://www.birkenstock.com/ie/faq-answer?cid=faq-eu-how-do-i-track-my-online-order-or-find-the-delivery-status-and-tracking-numbers">How do I track my online order or find the delivery status and tracking numbers?</a><br></h4> <h4><a style="color: #000000;" href="https://www.birkenstock.com/ie/faq-answer?cid=faq-eu-how-much-is-shipping-and-handling">How much is shipping and handling?</a><br></h4> <h4><a style="color: #000000;" href="https://www.birkenstock.com/ie/faq-answer?cid=faq-eu-can-i-ship-to-multiple-addresses">Can I ship to multiple addresses?</a><br></h4> <wainclude url="/on/demandware.store/Sites-EU-Site/en_IE/Page-Include?cid=faq-eu-include-footer">

Q: How long will it take for my order to arrive?

<b>Standard delivery</b><br> Standard delivery generally takes 6 - 8 business days.<br> Orders are shipped with UPS.<br><br> <b>Express delivery</b><br> If you place your order before 2 pm Monday to Thursday, you can receive your items on the next workday for an express delivery charge of €15,00. At this time we do not offer Weekend or Bank Holiday delivery. In this instance, you should receive your order on the next working day after the weekend/public holiday.<br> Orders are shipped with UPS.<br><br> <h2 class="faq-related">Similar questions</h2> <h4><a style="color: #000000;" href="https://www.birkenstock.com/ie/faq-answer?cid=faq-eu-do-you-ship-internationally">Do you ship internationally?</a><br></h4> <h4><a style="color: #000000;" href="https://www.birkenstock.com/ie/faq-answer?cid=faq-eu-how-do-i-track-my-online-order-or-find-the-delivery-status-and-tracking-numbers">How do I track my online order or find the delivery status and tracking numbers?</a><br></h4> <h4><a style="color: #000000;" href="https://www.birkenstock.com/ie/faq-answer?cid=faq-eu-how-much-is-shipping-and-handling">How much is shipping and handling?</a><br></h4> <h4><a style="color: #000000;" href="https://www.birkenstock.com/ie/faq-answer?cid=faq-eu-can-i-ship-to-multiple-addresses">Can I ship to multiple addresses?</a><br></h4> <wainclude url="/on/demandware.store/Sites-EU-Site/en_IE/Page-Include?cid=faq-eu-include-footer">

Question 1

Can I cancel or amend my order?

Accepted Answer

If your order has not yet been prepared for shipment, you can have it cancelled in its entirety by our customer service. After placing the order, it is unfortunately no longer possible to change the delivery/billing address, to add further items, to remove individual items or to change the size/width of individual items.

Unfortunately, we cannot say in advance exactly when your order will be sent. The BIRKENSTOCK customer service team will be happy to help. In the “Contact us” section of our website, you will find the telephone number (go to “Contact Us”).

If your order has already been shipped, you can return it to us free of charge.

Can I also place an order by phone, fax, or mail?

Can companies place orders with you?

Why haven’t I received confirmation of my order?

Do I need a customer account to place an order?

What happens once an order is completed?

Question 2

Can I also place an order by phone, fax, or mail?

Accepted Answer

Unfortunately, it is currently not possible to place orders with BIRKENSTOCK by phone, fax, or mail. Our customer service team will be happy to help if you have any questions regarding an online order, a complaint, or a return.

You can also shop at a BIRKENSTOCK store. You will find our store finder here: Storefinder.

Can I cancel or amend my order?

Can companies place orders with you?

Why haven’t I received confirmation of my order?

Do I need a customer account to place an order?

What happens once an order is completed?

Question 3

Why haven’t I received confirmation of my order?

Accepted Answer

It may be possible that the confirmation e-mail has gone into your junk/spam folder, please check there for your confirmation, particularly for Hotmail and Live accounts. If you still haven’t received a confirmation e-mail please check with customer service, they will be happy to help. In the Contact us section of our website, you will find the telephone number (go to "Contact Us").

Can I cancel or amend my order?

Can I also place an order by phone, fax, or mail?

Can companies place orders with you?

Do I need a customer account to place an order?

What happens once an order is completed?

Question 4

What happens once an order is completed?

Accepted Answer

After your order is completed, we will send you an order confirmation by e-mail. This will include all of your order details. If you have set up a customer account, you can see the status of your order at any time under “My order history.”

As soon as your order has been sent out, you will receive an e-mail notification containing a shipment tracking link and the invoice as a PDF file.

A hard copy of the invoice will also be enclosed with your shipment.

Can I cancel or amend my order?

Can I also place an order by phone, fax, or mail?

Can companies place orders with you?

Why haven’t I received confirmation of my order?

Do I need a customer account to place an order?

Question 5

Do I need a customer account to place an order?

Accepted Answer

No, you do not require a customer account. You can also place an order as a guest.

Can I cancel or amend my order?

Can I also place an order by phone, fax, or mail?

Can companies place orders with you?

Why haven’t I received confirmation of my order?

What happens once an order is completed?

Question 6

Can companies place orders with you?

Accepted Answer

Unfortunately, we currently do not offer a business partner shop in your country and cannot process bulk orders for companies.

Can I cancel or amend my order?

Can I also place an order by phone, fax, or mail?

Do I need a customer account to place an order?

Why haven’t I received confirmation of my order?

What happens once an order is completed?

Question 7

How much is shipping and handling?

Accepted Answer

If the value of your order exceeds € 110,00, delivery is free of charge within Ireland for standard orders which generally will take 4 - 6 business days.

If the value of your order is less than € 110,00, standard delivery within Ireland costs € 4,95 per order for standard orders which generally will take 4 - 6 business days.

We charge a € 15,00 shipping fee for express deliveries – irrespective of the value of the order, this will be delivered 1 - 2 business days dependent on your location in mainland Ireland.

How long will it take for my order to arrive?

Do you ship internationally?

How do I track my online order or find the delivery status and tracking numbers?

Can I ship to multiple addresses?

Question 8

Can I ship to multiple addresses?

Accepted Answer

Unfortunately, not, each order must have a single shipping address when you check out. If you are shopping for people at alternate addresses you will have to place each order separately.

How long will it take for my order to arrive?

Do you ship internationally?

Question 9

Do you ship internationally?

Accepted Answer

When you visit our website at www.birkenstock.com, you have the option of selecting the page for your preferred country, which might be different to your country of residence. You can click on a particular country’s site to be redirected and order your goods there. Deliveries can only be made to addresses in the chosen country.

Each country has its own BIRKENSTOCK distribution network. The international shipping of individual pairs of shoes has a considerable environmental impact and therefore does not meet our sustainability principles.

How long will it take for my order to arrive?

How do I track my online order or find the delivery status and tracking numbers?

How much is shipping and handling?

Can I ship to multiple addresses?

Question 10

How long will it take for my order to arrive?

Accepted Answer

Standard delivery
Standard delivery generally takes 6 - 8 business days.
Orders are shipped with UPS.

Express delivery
If you place your order before 2 pm Monday to Thursday, you can receive your items on the next workday for an express delivery charge of €15,00. At this time we do not offer Weekend or Bank Holiday delivery. In this instance, you should receive your order on the next working day after the weekend/public holiday.
Orders are shipped with UPS.

Do you ship internationally?

How do I track my online order or find the delivery status and tracking numbers?

How much is shipping and handling?

Can I ship to multiple addresses?

Question 11

How long will it take for my order to arrive?

Accepted Answer

Standard delivery
Standard delivery generally takes 4 - 6 business days.
Orders are shipped with UPS.

Express delivery
If you place your order before 2 pm Monday to Thursday, you can receive your items on the next workday for an express delivery charge of €15,00. At this time we do not offer Weekend or Bank Holiday delivery. In this instance, you should receive your order on the next working day after the weekend/public holiday.
Orders are shipped with UPS.

Do you ship internationally?

How do I track my online order or find the delivery status and tracking numbers?

How much is shipping and handling?

Can I ship to multiple addresses?

Question 12

How do returns work?

Accepted Answer

Once you have received an item, you can return it to us free of charge within 30 days. Simply follow these steps:

1. Register your return here
2. Select the items which you would like to return and indicate a reason for your return. You can then choose your preferred carrier.
3. Generate your QR code or print the return label.
4. Pack the items and preferably use the original packaging.
5. Hand the package over to the carrier and track the status of your return by email.

WHAT HAPPENS NEXT?
Your package will be delivered to our warehouse and will be reviewed there. If you have already paid for the item(s), we will refund the amount via the original payment method.

Can I get an exchange?

How do I get a refund for the returned items?

How much time do I have to return the items?

How long does the refund normally take?

Are returns free of charge?

I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?

Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

Question 13

I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?

Accepted Answer

We are sorry to say that we are unable to accept returns from other domestic or international retailers and do not have control over independent retailers or their Returns Policy. This applies for the other retailers’ online shops as well as physical retail stores. Please contact the retailer you purchased your items from and return your goods to them according to their returns policy.

How do returns work?

How do I get a refund for the returned items?

Can I get an exchange?

How much time do I have to return the items?

How long does the refund normally take?

Are returns free of charge?

Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

Question 14

Are returns free of charge?

Accepted Answer

Returns are free with us.
Please use our returns portal to register your return and download your returns label quickly and easily.

How do returns work?

How do I get a refund for the returned items?

Can I get an exchange?

How much time do I have to return the items?

How long does the refund normally take?

I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?

Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

Question 15

Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

Accepted Answer

If you would like to return a BIRENSTOCK product purchased in our online shop, please use our returns portal to register your return and to download the repaid return label quickly and easily.

How do returns work?

How do I get a refund for the returned items?

Can I get an exchange?

How much time do I have to return the items?

How long does the refund normally take?

Are returns free of charge?

I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?

Question 16

Can I get an exchange?

Accepted Answer

An exchange of products is not possible.

If you have ordered a shoe in a wrong size or if you prefer another colour, simply order the new item and return the item which has already been delivered to you free of charge via our returns portal.

If you are not sure which size to order, you can download our size chart in PDF format.

How do returns work?

How do I get a refund for the returned items?

How much time do I have to return the items?

How long does the refund normally take?

Are returns free of charge?

I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?

Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

Question 17

How much time do I have to return the items?

Accepted Answer

Once you have received your order, you have 30 days to return the items to us at BIRKENSTOCK.

How do returns work?

How do I get a refund for the returned items?

Can I get an exchange?

How long does the refund normally take?

Are returns free of charge?

I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?

Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

Question 18

How do I get a refund for the returned items?

Accepted Answer

As soon as we have received and processed your return, you will receive a confirmation via email. If you have already paid for the item(s), we will refund the amount via the original payment method.

How do returns work?

Can I get an exchange?

How much time do I have to return the items?

How long does the refund normally take?

Are returns free of charge?

I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?

Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

Question 19

How long does the refund normally take?

Accepted Answer

Based on experience, it may take up to fourteen days from the time the return is handed over to the shipping company for the refunded amount to be credited to your account.

In the case of PayPal payments, refunds may take up to five additional business days after authorization.
In the case of credit card payments, refunds may also take up to five additional business days after authorization.

How do returns work?

How do I get a refund for the returned items?

Can I get an exchange?

How much time do I have to return the items?

Are returns free of charge?

I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?

Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

Question 20

Can I get my BIRKENSTOCK product repaired? If so where?

Accepted Answer

In many cases, it is generally possible to have your BIRKENSTOCK sandals repaired. The costs, however, differ, depending on the article, size, material and design. Please send some photos of your product and the damage in advance via email to our repair service at customerservice.ie@birkenstock.com. We will then gladly inform you whether it is possible to repair your product, which costs will be incurred and which steps will be taken next. Repairs must be paid for in advance. Please note that we cannot repair EVA sandals, Papillio models and shoes.

As our workshops are located in Germany, we currently offer our repair service only to our European customers, excluding the UK, Switzerland, and Norway due to customs restrictions.

I bought a BIRKENSTOCK product online and it is defective, how do I proceed?

I bought a BIRKENSTOCK product in a shop and it is defective, can I return it to you?

Question 21

I bought a BIRKENSTOCK product in a shop and it is defective, can I return it to you?

Accepted Answer

We’re sorry to hear about your Birkenstock’s. Unfortunately, we cannot assist you directly on this matter. Please return to the store where you made your purchase with the product and receipt so that they can assist you accordingly.

If you have any further queries please do not hesitate to contact us.

I bought a BIRKENSTOCK product online and it is defective, how do I proceed?

Can I get my BIRKENSTOCK product repaired? If so where?

Question 22

I bought a BIRKENSTOCK product online and it is defective, how do I proceed?

Accepted Answer

We’re sorry to hear about your BIRKENSTOCK product. We conduct intensive quality checks in line with the highest standards. However, if you receive an item that is not in perfect condition, you can, of course, return it to us free of charge. Simply use the existing returns process.

Can I get my BIRKENSTOCK product repaired? If so where?

I bought a BIRKENSTOCK product in a shop and it is defective, can I return it to you?

Question 23

Preventive Product recall: kids’ shoe model Mogami

Accepted Answer

Preventive Product recall: kids’ shoe model Mogami

Dear customers,

For reasons of preventive consumer health protection, Birkenstock Global Sales GmbH recalls the kids’ model Mogami.

Within the framework of our regular quality checks, we have found that, in rare cases, the rivet of the Mogami model may come off when the ankle strap is exposed to a heavy strain.

Even though it is highly unlikely, a potential health risk for small children (aged 0-3) cannot be excluded as they may swallow or inhale the small part.

The safety and health of our customers takes priority over all other interests. Within the framework of preventive consumer protection we therefore, as a purely precautionary measure, stop the sale of this model in the sizes 24-28 and recall any and all items already sold.

The following items in the sizes 24-28 are affected by the recall:

1019672 Mogami Kids BF Icy Acid Lime Black
1020565 Mogami Kids BF Icy Active Red Black
1019306 Mogami Kids BF Black Black
1020251 Mogami Kids BF Icy Bright Violet Pink
1020886 Mogami Kids BF Carbone Navy
1021066 Mogami Kids BF Desert Soil Camo Khaki
1020243 Mogami BF Icy BTS Purple Fog Violet
1019514 Mogami Kids BF Icy Purple Fog Pink
1020271 Mogami BF Icy BTS Blue Lime Black
1019466 Mogami Kids BF Icy Ultrablue Black

We kindly ask all customers who have purchased one of the articles affected to return it to the place of purchase or send it back to the respective online shop from which the article was purchased. The purchase price will of course also be refunded without a receipt being presented.

Please also check all sandals of this model from size 28 upwards for any defects. We are willing to also take back these products on a voluntary basis free of charge.

Should you have any questions, please do not hesitate to contact our customer service via telephone at +49 (0) 2683 9359 1100 or the contact form.

We very much regret this incident and would like to apologize for any inconvenience caused.

Can I get my BIRKENSTOCK product repaired? If so where?

I bought a BIRKENSTOCK product online and it is defective, how do I proceed?

I bought a BIRKENSTOCK product in a shop and it is defective, can I return it to you?

Question 24

I have seen a great pair of BIRKENSTOCK shoes on another website, but not on your website, where can I get them?

Accepted Answer

We try to keep a large variety of styles, colours and sizes in stock that suit the majority of our customers and unfortunately it is impossible to stock absolutely everything. Foreign markets may have specific styles or colours made. BIRKENSTOCK has staple styles that are usually available all year round and also seasonal specials which are released and available in limited quantities.

Availability service
You can also use our availability service to be sent a reminder when an item is back in stock. Enter your e-mail address for the model you would like and we will let you know as soon as the item becomes available once again. You will find this option on all the product pages.

Why can’t I find my favourite style anymore?

My size/width/favorite model is no longer available.

I think I may have received a fake product.

Where are your stores located?

Question 25

How can I recognize a fake BIRKENSTOCK website?

Accepted Answer

To ensure you're not being scammed and are buying authentic BIRKENSTOCK products, purchase directly from www.birkenstock.com, official BIRKENSTOCK stores, or authorized retailers. Avoid websites with unusual URLs, unrealistic prices, poor design, or unclear contact details.

To make sure you’re buying genuine BIRKENSTOCK products, be aware of these warning signs:

Website URL: BIRKENSTOCK official websites use ".com" and country-specific subdirectories. Avoid URLs with unusual endings or misspellings.
Website Design: BIRKENSTOCK official websites and authorized retailers have professional designs without poor quality images or grammar errors
Prices: Be cautious of significantly lower prices or constant large discounts, as BIRKENSTOCK offers them only a few times a year.
Contact Information: Look for clear contact details, including phone numbers and addresses. Limited contact info is a red flag.
Secure Payment Methods: Use sites with secure payment options and HTTPS connections.
Return Policies: Authentic sites have clear return policies. Vague or complex processes indicate a fake.
Authorized Retailers: Verify the site on BIRKENSTOCK’s list of authorized retailers.

More information here:
https://www.birkenstock-group.com/de/en/our-brand/product-piracy/

Question 26

I think I may have received a fake product.

Accepted Answer

If you have purchased your product from our BIRKENSTOCK website or one of our physical stores we can guarantee that all our products should be 100% genuine. If you are still unsure of the product, please return it to the place of purchase where they will be able to clarify the genuine quality of the product. If you have not purchased it from any of these and suspect that it is fake, please contact our customer services team and provide them with

Domain or URL of website
Date of purchase
Purchase price
Merchant name of seller as stated on your invoice/bank statement
Your credit card type (Visa, Mastercard, etc)
Pictures of product

Misleading advertising or the marketing of counterfeit products are at odds with our brand and are not in keeping with our understanding of our partnerships. Rather, they disappoint the customers and harm our brand. We therefore resolutely tackle such undesirable developments whenever they come to light. We see this as our duty as managers and as the representatives of our shareholders. Find out more about our fight against product piracy by following this link www.birkenstock-group.com/de/en/brand/product-piracy/.

Why can’t I find my favourite style anymore?

My size/width/favorite model is no longer available.

I have seen a great pair of BIRKENSTOCK shoes on another website, but not on your website, where can I get them?

Where are your stores located?

Question 27

Where are your stores located?

Accepted Answer

Please have a look at our store locator for help: Storefinder.

Why can’t I find my favourite style anymore?

My size/width/favorite model is no longer available.

I think I may have received a fake product.

I have seen a great pair of BIRKENSTOCK shoes on another website, but not on your website, where can I get them?

Question 28

My size/width/favorite model is no longer available.

Accepted Answer

If a particular model or size is no longer available on our website, this means it is no longer in stock. Some BIRKENSTOCK models are only available for a limited period, whereas others are manufactured again for each collection.

Availability service
You can also use our availability service to be sent a reminder when an item is back in stock. Enter your e-mail address for the model you would like and we will let you know as soon as the item becomes available once again. You will find this option on all the product pages.

Unfortunately, our Customer Service team has no access to stock and production information, and is therefore unable to provide you with any details about whether a product will become available again.

Why can’t I find my favourite style anymore?

I think I may have received a fake product.

I have seen a great pair of BIRKENSTOCK shoes on another website, but not on your website, where can I get them?

Where are your stores located?

Question 29

Why can’t I find my favourite style anymore?

Accepted Answer

Generally, there are two reasons for why specific styles can’t be found on our website anymore: 1. Styles that are hard to find may have been seasonal items. Our seasonal items are usually only available in limited supply and for one season only. 2. The style you are looking for might be an old model, that isn’t available anymore. You may find one of our new styles that are similar to the one you are looking for. Keep an eye on the website as new stocks and sizes become available all the time.

Availability service

You can also use our availability service to be sent a reminder when an item is back in stock. Enter your e-mail address for the model you would like and we will let you know as soon as the item becomes available once again. You will find this option on all the product pages.

My size/width/favorite model is no longer available.

I think I may have received a fake product.

I have seen a great pair of BIRKENSTOCK shoes on another website, but not on your website, where can I get them?

Where are your stores located?

Question 30

Where can I redeem promotional codes/voucher?

Accepted Answer

If you have a promotional code or a voucher, you can redeem it in your shopping cart. Below the items you wish to order, you will find a text box where you can enter your code. Please click on "Apply", and your discount will be applied immediately.

Please note that some promotional codes and/or gift certificates may only be valid subject to certain conditions (e.g. a minimum order value) and may not be valid in combination with other promotions.

In the event that your code/gift certificate does not work or if you receive an error message, please get in touch. In the "Contact Us" section of our website, you will find the telephone number of the BIRKENSTOCK customer service.

Question 31

What payment methods are available?

Accepted Answer

In our BIRKENSTOCK Online Shop, you can choose from a wide range of secure payment methods:

Credit card (Visa + MasterCard + American Express)
PayPal
PayPal Express
Apple Pay

You can find more detailed information on the available payment methods here: overview of payment methods.

Question 32

Benefits of creating an account

Accepted Answer

If you create a BIRKENSTOCK Online Shop account, you will enjoy various benefits that make your visit even faster and more convenient. We offer the following services after you create an account:

A summary of your orders and their statuses
An option to save your billing and delivery addresses and to conveniently import them when placing an order
An option to set your preferred payment method
Special offers that are only available to registered customers

How can I unsubscribe from the newsletter?

How do I delete my customer account?

What can I do if I have forgotten my password?

How can I create an account?

Question 33

How can I unsubscribe from the newsletter?

Accepted Answer

We currently do not offer newsletters for this country.

How do I delete my customer account?

What can I do if I have forgotten my password?

How can I create an account?

Benefits of creating an account

Question 34

How can I create an account?

Accepted Answer

You can set up a free customer account at any time in the following ways:

Just after you have placed an order
Using the registration form at https://www.birkenstock.com/ie-en/register

You will be directed to a form, where you can enter your name, e-mail address, postal address, and a password of your choice. We will send you an e-mail once your registration has been confirmed.

Comment me désabonner de la newsletter?

Comment puis-je supprimer mon compte client ?

Que dois-je faire si j'ai oublié mon mot de passe ?

Avantages de l'inscription

Question 35

What can I do if I have forgotten my password?

Accepted Answer

Open the log-in area (https://www.birkenstock.com/ie-en/login) and click on "Forgotten password." Then enter your e-mail address. You will then receive an e-mail containing a link that lets you reset your password.

How can I unsubscribe from the newsletter?

How do I delete my customer account?

How can I create an account?

Benefits of creating an account

Question 36

How do I delete my customer account?

Accepted Answer

We’re sorry to hear that you want to delete your BIRKENSTOCK customer account. We hope that you were satisfied with our offers and products. How to permanently delete your customer account:

1. Log in to your customer account.
2. Click on “My Profile” in the left column.
3. Select “Delete Account” and enter your password.
4. Click on “Delete Account”.

Please note:
It may take a few days until the deletion of your customer account is completed. If you placed orders with us via your customer account, we are only entitled to completely delete your order details upon expiry of the statutory retention periods. The deletion of your customer account does not affect your newsletter settings or other data.

Unsubscribe from the newsletter

Data deletion form

How can I unsubscribe from the newsletter?

What can I do if I have forgotten my password?

How can I create an account?

Benefits of creating an account

Question 37

Where can I find information on the various footbed types?

Accepted Answer

You will find information on the original BIRKENSTOCK footbed and the Blue Footbed here: https://www.birkenstock.com/ie-en/things-to-know/footbed/

For particularly sensitive feet, BIRKENSTOCK offers a range of models with an integrated soft footbed. You can find more information on the soft footbed here: https://www.birkenstock.com/ie-en/things-to-know/footbed/#softfootbed

You can find a list of all models with a soft footbed here: https://www.birkenstock.com/ie-en/search?q=softfootbed

How do I know if I need a regular or a narrow width?

Is it normal for my feet to hurt after wearing my new BIRKENSTOCK shoes, how long does it take to break in a new pair?

Do you offer any sizing information?

How do I care for the upper material of my BIRKENSTOCK shoes?

Do you also offer vegan shoes?

Where can I find details of the various materials (e.g. Birko-Flor)?

The footbed of my Birkenstocks has gotten dirty. What can I do?

Question 38

Is it normal for my feet to hurt after wearing my new BIRKENSTOCK shoes, how long does it take to break in a new pair?

Accepted Answer

We recommend you should break in a new pair of BIRKENSTOCK shoes slowly. Start by wearing them around your house and increase the time you wear them gradually. It can take time for your foot to adjust to the contours of the footbed, and for the cork/latex to flex and mould. Ideally an hour or two at a time until you feel comfortable to increase to a longer period.

How do I know if I need a regular or a narrow width?

Do you offer any sizing information?

How do I care for the upper material of my BIRKENSTOCK shoes?

Do you also offer vegan shoes?

Where can I find information on the various footbed types?

Where can I find details of the various materials (e.g. Birko-Flor)?

The footbed of my Birkenstocks has gotten dirty. What can I do?

Question 39

The footbed of my Birkenstocks has gotten dirty. What can I do?

Accepted Answer

The footbed can be cleaned using leather shampoo and a little bit of water. Brush up with a leather brush once dry.

Please only use a damp cloth to clean Exquisite footbeds.

How do I know if I need a regular or a narrow width?

Is it normal for my feet to hurt after wearing my new BIRKENSTOCK shoes, how long does it take to break in a new pair?

Do you offer any sizing information?

How do I care for the upper material of my BIRKENSTOCK shoes?

Do you also offer vegan shoes?

Where can I find information on the various footbed types?

Where can I find details of the various materials (e.g. Birko-Flor)?

Question 40

How do I care for the upper material of my BIRKENSTOCK shoes?

Accepted Answer

Please note the following information on caring for your BIRKENSTOCK products.

Fabric upper

Light soiling: wipe the shoes with a damp sponge or cloth and leave them to dry at room temperature.
Heavy soling: wipe the shoes with a damp sponge and soapy water (lots of soap, little water). Then stuff the shoes with newspaper and leave them to dry at room temperature for at least 36 hours.

Birko – Flor

Depending on the degree of soiling, wipe with a dry or damp lint-free cloth. No shoe polish is necessary.

Nubuck leather/suede

You can remove dirt and dust with a standard rubber nubuck brush and/or a lint-free cloth.
You should regularly nap the upper with a rubber nubuck brush and leave the shoes to dry at room temperature in order to retain their absorbent properties.
Treat the product regularly with a colorless waterproofing spray.

Smooth leather

You can remove dust and dirt with a lint-free cloth.
Scratches can be smoothed out with conventional shoe polish.
In the event of salt and water stains, start by leaving the shoes to dry fully at room temperature and then wipe away the stains with a damp cloth. If necessary, smooth over with shoe polish in the same color as the leather.

Oiled leather

The fibers can be straightened with the rubber side of a nubuck brush.
Treat the oiled leather on an alternate basis with standard leather wax and leather grease as per the manufacturer’s instructions. Always apply care products extremely sparingly.
Individual water and grease stains, as well as scratches, can be removed by rubbing the leather with the ball of the hand.
Only remove dust with a lint-free cloth.

How do I know if I need a regular or a narrow width?

Is it normal for my feet to hurt after wearing my new BIRKENSTOCK shoes, how long does it take to break in a new pair?

Do you offer any sizing information?

Do you also offer vegan shoes?

Where can I find information on the various footbed types?

Where can I find details of the various materials (e.g. Birko-Flor)?

The footbed of my Birkenstocks has gotten dirty. What can I do?

Question 41

Do you offer any sizing information?

Accepted Answer

Yes, we do offer sizing assistance, you can find sizing guides at https://www.birkenstock.com/ie-en/things-to-know/fit-guide/.

How do I know if I need a regular or a narrow width?

Is it normal for my feet to hurt after wearing my new BIRKENSTOCK shoes, how long does it take to break in a new pair?

How do I care for the upper material of my BIRKENSTOCK shoes?

Do you also offer vegan shoes?

Where can I find information on the various footbed types?

Where can I find details of the various materials (e.g. Birko-Flor)?

The footbed of my Birkenstocks has gotten dirty. What can I do?

Question 42

Do you also offer vegan shoes?

Accepted Answer

Yes. Numerous BIRKENSTOCK models are also available in a vegan version. Click on the following link to browse our vegan models: https://www.birkenstock.com/ie-en/vegan/

How do I know if I need a regular or a narrow width?

Is it normal for my feet to hurt after wearing my new BIRKENSTOCK shoes, how long does it take to break in a new pair?

Do you offer any sizing information?

How do I care for the upper material of my BIRKENSTOCK shoes?

Where can I find information on the various footbed types?

Where can I find details of the various materials (e.g. Birko-Flor)?

The footbed of my Birkenstocks has gotten dirty. What can I do?

Question 43

Where can I find details of the various materials (e.g. Birko-Flor)?

Accepted Answer

You can find comprehensive information on our materials here: https://www.birkenstock.com/ie-en/things-to-know/materials/.

How do I know if I need a regular or a narrow width?

Is it normal for my feet to hurt after wearing my new BIRKENSTOCK shoes, how long does it take to break in a new pair?

Do you offer any sizing information?

How do I care for the upper material of my BIRKENSTOCK shoes?

Do you also offer vegan shoes?

Where can I find information on the various footbed types?

The footbed of my Birkenstocks has gotten dirty. What can I do?

Question 44

How do I know if I need a regular or a narrow width?

Accepted Answer

When you first try a pair of BIRKENSTOCK shoes they may seem large and roomy. Once you take into consideration how a BIRKENSTOCK fits and that its design is not like a narrow fashion shoe but is meant to encourage your toes to spread outwards naturally, you should be able to gauge the correct width. You can adjust and tighten the straps in a sandal, if the straps are still too loose on your foot you can have extra holes punched in the strap or if there is significant room on either side of your foot in the footbed you are most likely a narrow. In a narrow fitting you should still have some space along the sides of your feet and they should not ride up along the side rims of the footbed. You can find the width measurements in the size guide https://www.birkenstock.com/ie-en/things-to-know/fit-guide/.

On the footbed of all BIRKENSTOCK shoes there is a little printed footprint. The narrow width has a solid footprint; the regular width has an outline of a footprint.

Is it normal for my feet to hurt after wearing my new BIRKENSTOCK shoes, how long does it take to break in a new pair?

Do you offer any sizing information?

How do I care for the upper material of my BIRKENSTOCK shoes?

Do you also offer vegan shoes?

Where can I find information on the various footbed types?

Where can I find details of the various materials (e.g. Birko-Flor)?

The footbed of my Birkenstocks has gotten dirty. What can I do?

Question 45

Where can I buy gift certificates?

Accepted Answer

Unfortunately, we do not offer BIRKENSTOCK e-mail gift certificates in your country.


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Question 46

Do you have a physical store?

Accepted Answer

Please have a look at our store locator for help: Storefinder.

I don’t see my question in the list.

Question 47

I don’t see my question in the list.

Accepted Answer

If you do not find the answer to your question, you can use the contact form to get in touch with us at any time.

Do you have a physical store?

Question 48

How should Birkenstock Care Essentials be stored?

Accepted Answer

Products should be kept frost-free and out of direct sunlight. It's best to avoid storing them permanently under 10&deg;C &#40;50&deg;F&#41; or above 25&deg;C &#40;77&deg;F&#41;. The natural oils in our Comforting Dry Oil can crystallize in colder temperatures. If this happens, simply keep the product at room temperature and it will return to its clear state with absolutely no effect on the oil itself.

Question 49

Are Birkenstock Care Essentials certified?

Accepted Answer

Birkenstock Care Essentials are all either COSMOS Natural or COSMOS Organic certified. This ensures that our products meet strict standards for:

Promoting organic agriculture
Respecting biodiversity
Using resources responsibly
Employing clean manufacturing practices that prioritize human and environmental health

To achieve COSMOS Organic certification, at least 20% of any leave-on product (excluding water) must be organic, and at least 95% of the organic ingredients must meet organic farming standards.
Our products are not only made with 100% natural ingredients, they're completely free from paraffin, silicones, parabens, synthetic fragrances or pigments, PEGs, animal testing and genetic engineering.

Question 50

Are Birkenstock Care Essentials vegan?

Accepted Answer

All Birkenstock Care Essentials are vegan. This means they don't include any animal-derived ingredients like gelatin, cholesterol, or collagen, nor do they have animal by-products such as honey, beeswax, or milk.

Question 51

How effective are Birkenstock Care Essentials?

Accepted Answer

Our products are put through rigorous testing by independent institutes to scientifically prove their efficacy. To make sure testing is impartial, panels of at least 30 people used Birkenstock Care Essentials for at least four weeks, with unbranded packaging to ensure zero bias. You can find more about the results on our website at www.birkenstock.com.

Question 52

Can I use Birkenstock Care Essentials during pregnancy?

Accepted Answer

Our products are safe for use during pregnancy, except for the Relief Lotion for Tired Leg & Foot, which contains eucalyptus and should be avoided during pregnancy or while breastfeeding. Please check product packaging.

Question 53

Why is the Pumice Stone made out of glass and not real stone?

Accepted Answer

Developed from 100% recycled glass, our Pumice Stone has no sharp edges or fragments of metal that can damage skin. This glass actually has antibacterial properties, which means that no microorganisms can survive on its surface, making it cleaner and safer to use for longer.

Question 54

Do Birkenstock Care Essentials test on animals?

Accepted Answer

Our products are never tested on animals. We're committed to ensuring that every Birkenstock Care Essential is developed and brought to market without any animal testing.

Question 55

Are Birkenstock Care Essentials made with natural ingredients?

Accepted Answer

Every product is made using 100% natural ingredients, and each formula meets the strict standards of COSMOS Natural Certification.

Question 56

Do Birkenstock Care Essentials contain allergens?

Accepted Answer

Birkenstock Care Essentials do contain essential oils, which can be considered allergens. These oils might be used either as ingredients or as part of our natural fragrances. For more detailed information, check the packaging of each product.

Question 57

How long do Birkenstock Care Essentials last?

Accepted Answer

When sealed, our products have a shelf-life of 36 months. Once opened, look for the little open jar icon on the packaging - that number tells you how many months each product can be used after opening.

Question 58

Where are Birkenstock Care Essentials made?

Accepted Answer

Almost all Birkenstock Care Essentials are proudly made in Germany, with the exception of our Smoothing Pumice Stone, which is produced elsewhere in the EU.

Question 59

Are Birkenstock Care Essentials suitable for children?

Accepted Answer

We only use ingredients in our formulations that are safe for use on people.
Products are all tested for skin tolerance and safety, but have not been specifically developed or tested for children under the age of 15. Our Relief Lotion for Tired Leg & Foot contains eucalyptus, which is not recommended for children. For detailed information, please check the product packaging.

Question 60

What’s the best order to use Birkenstock Care Essentials?

Accepted Answer

Birkenstock Care Essentials are your complete foot care routine in three steps:

1. Relax: begin with our Relaxing Bath Salts to unwind and soften your skin ready for Step 2.
2. Exfoliate: use our Smoothing Pumice Stone and Exfoliating Foot Scrub to remove dead skin cells and prepare the skin to better absorb products.
3. Care: complete your routine with our Nourishing Foot Balm, Relief Lotion for Tired Leg & Foot and/or Comforting Dry Oil to provide long-lasting care and comfort.

Question 61

Can I return opened products?

Accepted Answer

For hygiene reasons, we’re unable to accept returns for opened Birkenstock Care Essentials products. If you have any concerns about quality, or experience an allergic reaction, please contact our Customer Service team. They will be happy to assist you.

Question 62

Is Birkenstock Care Essentials packaging sustainable?

Accepted Answer

One of our key principles in developing Birkenstock Care Essentials was to prioritize minimal, sustainable, and highly functional packaging. To uphold this commitment, we proudly offer:

Packaging made in Germany and EU to minimize transportation impact
Tubes made from 100% recycled and recyclable aluminum, for minimal environmental impact and maximum product protection
Bottles made from 100% recyclable glass, promoting sustainability and reducing waste
Folding boxes certified by the Forest Stewardship Council (FSC), guaranteeing they come from sustainable forest management practices

Question 63

What should I do if I have an allergic reaction to one of Birkenstock Care Essentials?

Accepted Answer

If you experience any allergic reaction to our products please stop using them immediately and get in touch with our Customer Service team. If irritation continues, we recommend consulting a doctor as soon as possible.

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