Can I get an exchange?
Exchanges are not possible.
If you’ve ordered the wrong size or prefer a different color, simply place a new order for the item you want and return the original item free of charge using our returns portal.
If you're unsure about the size, you can use our Size Calculator
How do returns work?
How do I get a refund for the returned items?
How much time do I have to return the items?
How long does the refund normally take?
Are returns free of charge?
I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?
Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?
If you’ve ordered the wrong size or prefer a different color, simply place a new order for the item you want and return the original item free of charge using our returns portal.
If you're unsure about the size, you can use our Size Calculator
