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We are crediting the value of the items to the account used to make payment. Please not that it may take 1-2 business days before the credit appears on your account.
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Please contact us if you require assistance. We are available Mondays to Fridays from 7:00 a.m. to 7:00 p.m. and Saturdays from 9:00 a.m. to 5:00 p.m. at service number +44 (0) 20 7862 1725 (subject to charges according to your telephone contract). Or you can send an email to customerservice@birkenstock.com.
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Best regards,
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Your Birkenstock team
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