Can I get an exchange?

We do not offer exchanges.

If you ordered the wrong size or would prefer a shoe in a different colour, simply order the desired item and just return the item already delivered free of charge.

If you are unsure of a size when ordering be sure to see our Size Guide.

Similar questions

How do returns work? What do I have to do?

How much time do I have to return the items?

How long does the refund normally take?

Are returns free of charge?

I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?

Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

I have not received a returns label or have lost my returns label. Do I now have to pay for the return?