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FREQUENTLY ASKED
QUESTIONS (FAQ)

Can I also place an order by chat, phone, or mail?

Unfortunately, it is currently not possible to place orders with BIRKENSTOCK by phone, fax, or mail. Our customer service team will be happy to help if you have any questions regarding an online order, a complaint, or a return.

Can I cancel or amend my order?

Can companies place orders with you?

Why haven’t I received confirmation of my order?

Do I need a customer account to place an order?

What happens once an order is completed?

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