FAQ

My Order

• Can I cancel or amend my order?
• Do I need a customer account to place an order?
• Can I also place an order by chat, phone, or mail?
• What happens once an order is completed?
• I don’t see my question in the list.
• Can companies place orders with you?
• Why haven’t I received confirmation of my order?

Payment

• What payment methods are available?

Shipping and Delivery

• How long will it take for my order to arrive?
• Do you ship internationally?
• What Are the Shipping Costs?
• Are any customs duties payable for my order?
• Can I ship to multiple addresses?

Return

• How do returns work?
• Can I get an exchange?
• How long does the refund normally take?
• Are returns free of charge?
• How much time do I have to return the items?
• I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?
• Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

Customer Account & Newsletter

• How can I create an account?
• How do I delete my customer account?
• How can I unsubscribe from the newsletter?
• What can I do if I have forgotten my password?
• Benefits of creating an account

Product Information

• How do I care for the upper material of my BIRKENSTOCK shoes?
• The footbed of my Birkenstocks has gotten dirty. What can I do?
• How do I know if I need a regular or a narrow width?
• Where can I find information on the various footbed types?
• Is it normal for my feet to hurt after wearing my new BIRKENSTOCK shoes, how long does it take to break in a new pair?
• Do you also offer vegan shoes?
• Do you offer any sizing information?
• Where can I find details of the various materials (e.g. Birko-Flor)?

Product & Stock

• Why can’t I find my favourite style anymore?
• Where are your stores located?
• I have seen a great pair of BIRKENSTOCK shoes on another website, but not on your website, where can I get them?
• My size/width/favorite model is no longer available.
• I think I may have received a fake product.

Promotional Codes

• Where can I redeem promotional codes/voucher?

Faults and repairs

• Can I get my BIRKENSTOCK product repaired? If so where?
• I bought a BIRKENSTOCK product in a shop and it is defective, can I return it to you?
• I bought a BIRKENSTOCK product online and it is defective, how do I proceed?

Other

• Do you have a physical store?

Care Essentials FAQ

• What’s the best order to use Birkenstock Care Essentials?
• How should Birkenstock Care Essentials be stored?
• Are Birkenstock Care Essentials made with natural ingredients?
• Why is the Pumice Stone made out of glass and not real stone?
• Are Birkenstock Care Essentials vegan?
• Can I return opened products?
• What should I do if I have an allergic reaction to one of Birkenstock Care Essentials?
• Do Birkenstock Care Essentials contain allergens?
• Do Birkenstock Care Essentials test on animals?
• How effective are Birkenstock Care Essentials?
• Where are Birkenstock Care Essentials made?
• How long do Birkenstock Care Essentials last?
• Are Birkenstock Care Essentials suitable for children?
• Is Birkenstock Care Essentials packaging sustainable?
• Can I use Birkenstock Care Essentials during pregnancy?
• Are Birkenstock Care Essentials certified?

Gift Certificates

• Where can I buy gift certificates?