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Frequently Asked Questions (FAQ)
I received an email confirmation from Paypal, but nothing from Birkenstock
We are sorry to hear that. This can sometimes happen if the order does not process successfully, even though PayPal authorized the payment. Please provide your name, phone number, email address, and PayPal transaction ID number so that we can check to see if the order was placed.

How can I check my order status?

When will my credit card be charged?

I did not receive notification that my order has shipped / tracking number?

What payment methods are accepted?