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RETURN POLICY

Items may be returned in original purchase condition and packaging within 30 days of delivery. If you would like to exchange an item, please go to www.birkenstock.com/us/returns and follow the instructions.

If you purchased from an independent retailer or another online retailer, please return the product following their respective guidelines.

After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Any shipping charges from your order will not be refunded. Please allow 2-3 weeks for the processing of your refund.

PLEASE NOTE:

  • • All returns are subject to inspection. All packages, including original containers, must be unmarked and not defaced in any manner.
  • • We can only accept returns from purchases made on www.birkenstock.com/us. If you made a purchase from an independent retailer or another online retailer, please return the product to the store from which you purchased, under the guidelines of their return policy.
  • • Items purchased on www.birkenstock.com/us cannot be returned to an independent retailer or another online retailer.