RETURN POLICY

Items may be returned in original purchase condition and packaging within 30 days of delivery. If you would like to exchange an item, please go to www.birkenstock.com/us/returns and follow the instructions.

Returns Policy for Christmas 2018

We have extended our Returns Policy for Christmas 2018.
Orders placed from the 15th of November 2018 through the 31st of December 2018 can be returned up until 31 January 2019 subject to our returns policy.
All other orders can be returned within 30 days of delivery.

If you purchased from an independent retailer or another online retailer, please return the product following their respective guidelines.

After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Any shipping charges from your order will not be refunded. Please allow 2-3 weeks for the processing of your refund.

PLEASE NOTE:

  • • All returns are subject to inspection. All packages, including original containers, must be unmarked and not defaced in any manner.
  • • We can only accept returns from purchases made on www.birkenstock.com/us. If you made a purchase from an independent retailer or another online retailer, please return the product to the store from which you purchased, under the guidelines of their return policy.
  • • Items purchased on www.birkenstock.com/us cannot be returned to an independent retailer or another online retailer.