- Products purchased on www.birkenstock.com/us must be returned online at www.birkenstock.com/us/returns. They cannot be returned to a Birkenstock store or authorized retailer.
- Items may be returned at no charge, in original purchase condition and packaging, within 30 days of delivery. If you would like to exchange an item, please go to www.birkenstock.com/us/returns and follow the instructions.
- All returns are subject to inspection. All packages, including original containers, must be unmarked and not defaced in any manner.
- After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Any shipping charges from your order will not be refunded. Please allow 2-3 weeks for the processing of your refund.
BIRKENSTOCK STORE RETURNS
- Products purchased at a Birkenstock store must be returned to the store. Please contact the store directly:
120 Spring St
(Between Greene & Mercer)
New York, NY 10012
1208 Abbot Kinney Blvd
Venice, CA 90291
AUTHORIZED RETAILER RETURNS
- Products purchased from a Birkenstock authorized retailer or another online retailer cannot be returned online at www.birkenstock.com/us or at a Birkenstock store. Please contact the authorized retailer directly for information on their return policy.