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RETURN POLICY


BIRKENSTOCK.COM/US RETURNS

  • Products purchased on www.birkenstock.com/us must be returned online at www.birkenstock.com/us/returns. They cannot be returned to a Birkenstock store or authorized retailer.

  • Footwear and accessories may be returned at no charge, in original purchase condition and packaging, within 30 days of delivery. All returns are subject to inspection. All packages, including original containers, must be unmarked and not defaced in any manner.
    If you would like to exchange an item, please go to www.birkenstock.com/us/returns and follow the instructions.

  • Skin care items may be returned at no charge within 30 days of delivery.

  • After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Any shipping charges from your order will not be refunded. Please allow 2-3 weeks for the processing of your refund.

BIRKENSTOCK STORE RETURNS

  • Products purchased at a Birkenstock store must be returned to the store. Please contact the store directly:

BIRKENSTOCK SOHO
120 Spring St
(Between Greene & Mercer)
New York, NY 10012
Phone: 646.850.6940
Email: soho@birkenstockusa.com

BIRKENSTOCK VENICE
1208 Abbot Kinney Blvd
Venice, CA 90291
Phone: 310.310.8448
Email: VeniceBeach@birkenstockusa.com


AUTHORIZED RETAILER RETURNS

  • Products purchased from a Birkenstock authorized retailer or another online retailer cannot be returned online at www.birkenstock.com/us or at a Birkenstock store. Please contact the authorized retailer directly for information on their return policy.