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RETURN POLICY


BIRKENSTOCK.COM/US RETURNS

  • Products purchased on www.birkenstock.com/us must be returned online at www.birkenstock.com/us/returns. They cannot be returned to a Birkenstock store or authorized retailer.

  • Items may be returned at no charge, in original purchase condition and packaging, within 30 days of delivery. If you would like to exchange an item, please go to www.birkenstock.com/us/returns and follow the instructions.

  • All returns are subject to inspection. All packages, including original containers, must be unmarked and not defaced in any manner.

  • After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Any shipping charges from your order will not be refunded. Please allow 2-3 weeks for the processing of your refund.

BIRKENSTOCK STORE RETURNS

  • Products purchased at a Birkenstock store must be returned to the store. Please contact the store directly:

BIRKENSTOCK SOHO
120 Spring St
(Between Greene & Mercer)
New York, NY 10012
Phone: 646.850.6940
Email: soho@birkenstockusa.com

BIRKENSTOCK VENICE
1208 Abbot Kinney Blvd
Venice, CA 90291
Phone: 310.310.8448
Email: VeniceBeach@birkenstockusa.com


AUTHORIZED RETAILER RETURNS

  • Products purchased from a Birkenstock authorized retailer or another online retailer cannot be returned online at www.birkenstock.com/us or at a Birkenstock store. Please contact the authorized retailer directly for information on their return policy.