RETURN POLICY

To initiate a return, please provide your order number and e-mail address in the fields below. Or, log-in to your account to access your order history.

Return instruction
You can find the order number in the order confirmation email.
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After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Any shipping charges from your order will not be refunded. Please allow 2-3 weeks for the processing of your refund.

Please Note:

  • All returns are subject to inspection. All packages, including original containers, must be unmarked and not defaced in any manner.

  • Returns can only be accepted for an order placed at www.birkenstock.com/us. If you purchased from an independent retailer or another online retailer, please return the product following their respective guidelines.

  • Items purchased on www.birkenstock.com/us cannot be returned to an independent retailer or another online retailer.