RETURN INSTRUCTIONS

To initiate a return, please provide your order number and e-mail address in the fields below. Or, log-in to your account to access your order history.

Return instruction
You can find the order number in the order confirmation email.
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After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Any shipping charges from your order will not be refunded. Please allow 2-3 weeks for the processing of your refund.

Returns Policy for Christmas 2018

We have extended our Returns Policy for Christmas 2018.
Orders placed from the 15th of November 2018 through the 31st of December 2018 can be returned up until 31 January 2019 subject to our returns policy.
All other orders can be returned within 30 days of delivery.

Please Note:

  • All returns are subject to inspection. All packages, including original containers, must be unmarked and not defaced in any manner.

  • Returns can only be accepted for an order placed at www.birkenstock.com/us. If you purchased from an independent retailer or another online retailer, please return the product following their respective guidelines.

  • Items purchased on www.birkenstock.com/us cannot be returned to an independent retailer or another online retailer.