Return Policy
BIRKENSTOCK.COM/US RETURNS
RETURN POLICY- Footwear and accessories may be returned or exchanged, in original purchase condition and packaging, within 30 days of delivery with the exception of Last Chance items that are discounted 40% or more. Last chance styles that are discounted 40% off or more are final sale and cannot be returned or exchanged. All returns are subject to inspection. All packages, including original containers, must be unmarked and not defaced in any manner.
- Products purchased on www.birkenstock.com/us must be returned online at www.birkenstock.com/us/returns/. They cannot be returned to a Birkenstock store or authorized retailer.
- If you would like to return an item, please go to www.birkenstock.com/us/returns/ and follow the instructions.
- If you would like to exchange an item, please call customer service at 844-505-4055 or email: info@support.birkenstockusa.com and they will be glad to help you.
- Skin care items may be returned at no charge within 30 days of delivery.
- After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Any shipping charges from your order will not be refunded. Please allow 2-3 weeks for the processing of your refund.
- If you mistakenly return an item to Birkenstock that is not an authentic or authorized Birkenstock product, please reach out to our Customer Service team at 844-505-4055 or via email at info@support.birkenstockusa.com as soon as possible. While we will make every effort to help locate and recover the incorrectly returned item, Birkenstock is not responsible for replacing, returning, or providing compensation for any non-Birkenstock items sent to us by mistake and cannot be held liable for such mistakes.
BIRKENSTOCK STORE RETURNS
- Products purchased at a Birkenstock store must be returned to the store. Please contact the store directly:
CALIFORNIA
BIRKENSTOCK MARIN
1019 Larkspur Landing Circle Unit 6C
Larkspur, CA 94939
Phone: 415.925.1134
Email: MarinCountryMart@birkenstockusa.com
BIRKENSTOCK VENICE
1208 Abbot Kinney Blvd
Venice, CA 90291
Phone: 310.310.8448
Email: VeniceBeach@birkenstockusa.com
FLORIDA
BIRKENSTOCK MIAMI
111 NE 40th Street
Miami, FL 33137
Phone: 305.990.1014
Email: miami@birkenstockusa.com
ILLINOIS
BIRKENSTOCK NAPERVILLE
20 West Jefferson Ave
Naperville, IL 60540
Phone: 331.226.0180
Email: naperville@birkenstockusa.com
MASSACHUSETTS
BIRKENSTOCK BOSTON
205 Newbury Street
Boston, MA 02116
Phone: 857.365.2485
Email: boston@birkenstockusa.com
NEW YORK
BIRKENSTOCK SOHO
120 Spring St
(Between Greene & Mercer)
New York, NY 10012
Phone: 646.850.6940
Email: soho@birkenstockusa.com
BIRKENSTOCK BROOKLYN
70 N 6th St.
Brooklyn, NY 11249
Phone: 929.276.3925
Email: brooklyn@birkenstockusa.com
TENNESSEE
BIRKENSTOCK NASHVILLE
2212 12th Ave South #5
Nashville, TN 37204
Phone: 615.732.4064
Email: nashville@birkenstockusa.com
TEXAS
BIRKENSTOCK AUSTIN
1007 South Congress Ave #120
Austin, US, TX, 78704
Phone: 737.325.2001
Email: austin@birkenstockusa.com
BIRKENSTOCK HOUSTION
2503 Amherst St, Rice Village
Houston, TX 77005
Phone: 281.473.1230
Email: houston@birkenstockusa.com
AUTHORIZED RETAILER RETURNS
- Products purchased from a Birkenstock authorized retailer or another online retailer cannot be returned online at www.birkenstock.com/us or at a Birkenstock store. Please contact the authorized retailer directly for information on their return policy.