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Frequently Asked Questions (FAQ)
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What is the difference between a regular and narrow width?
What is the payment schedule for Cash App Afterpay?
Does Birkenstock have a warranty?
What is your exchange policy?
What is your privacy policy?
What is your return policy for footwear?
What is your tax policy?
What payment methods are accepted?
What shipping carrier will be used for delivery?
What shipping methods are available?
When will my credit card be charged?
Where are Birkenstock products made?
Where are your retail locations?
Where do you ship?
Why was my order canceled?
How do I find the right size?
How do I log in to my account?
How do I print a return label?
How do I reset my password?
How do I return an item?
How do I set up an account?
How do I sign up for Birkenstock emails?
How do I track my order?
How do I unsubscribe from Birkenstock emails?
What is Cash App Afterpay?
How do I view my cart?
How long does an exchange take?
How long does it take to receive my refund?
How much does shipping cost?
How soon will I get my package?
I already have BIRKENSTOCK shoes. How do I know whether I have the narrow or regular width?
I do not have the gift card that I used for payment. What do I do?
I did not receive a notification that my order has shipped or that tracking is available.
I have just placed an order and see the item is now discounted on Last Chance. Can I get a price match?
I noticed an unauthorized charge - what can I do?
I only received a refund for one of my items.
I received an email confirmation from Paypal, but nothing from Birkenstock
I received my footwear and it appears all scratched?
I received a wrong or defective product. What can I do?
I sent back the wrong item. What can I do?
Is expedited shipping refundable?
Is the warranty different if purchased through a BIRKENSTOCK retailer?
Is there a limit on Cash App Afterpay transaction spend?
Is there expedited shipping?
My CC has been canceled/expired, how do I get my refund?
My order is missing an item?
My order seems to be lost/has not moved?
My tracking shows delivered but I have not received it. What can I do?
My tracking shows my purchase was returned to you. What can I do?
My return tracking shows delivered but I have not received a refund. What can I do?
The product is out of stock. Can I get notified when it's back in stock?
What are the different materials available?
What are Birkenstock footbeds made of?
What are Vegan items?
What can I do if my payment is declined?
What does the "Members Only" indicator on the product page mean?
What happens if I cannot pay an installment?
What is a credit card authorization?
What is Cash App Afterpay?
Can I return my order purchased at a local retail store or Birkenstock Distributor at Birkenstock.com?
Can I return without a packing slip?
Can I ship my order to multiple addresses?
Can I split payments?
Can I update my shipping address after I place an order?
Do all styles come in a Vegan option?
Do all styles fit the same?
Do you ship internationally?
Do you ship to military addresses?
Do you ship to P.O. boxes?
Can I cancel my order?
How can I check my order status?
How can I receive the Birkenstock "catalog"?
How can I request an exchange?
How do I apply cork sealant?
How do I clean my Birkenstocks?
How do I delete my account?
Are all Birkenstocks unisex?
Are all products available on your website also available in stores?
Are Birkenstocks waterproof?
Where do I learn more about your Consumer Privacy Policy?
Are Last Chance items returnable?
Can I change my order?
Can I change for a different style and pay the difference?
Can I exchange for a different width / style?
Can I include multiple orders in the same return package?
Can I return my order purchased on Birkenstock.com at a Birkenstock retail store?
How do I delete my information?
What do I need to pick up my order?
How can I return my pick up order?
Can I return opened products?
Are Birkenstock Care Essentials vegan?
Do Birkenstock Care Essentials test on animals?
Are Birkenstock Care Essentials certified?
Are Birkenstock Care Essentials made with natural ingredients?
What’s the best order to use Birkenstock Care Essentials?
How effective are Birkenstock Care Essentials?
Do Birkenstock Care Essentials contain allergens?
What should I do if I have an allergic reaction to one of Birkenstock Care Essentials?
Are Birkenstock Care Essentials suitable for children?
Can I use Birkenstock Care Essentials during pregnancy?
How should Birkenstock Care Essentials be stored?
How long do Birkenstock Care Essentials last?
Is Birkenstock Care Essentials packaging sustainable?
Why is the Pumice Stone made out of glass and not real stone?
Where are Birkenstock Care Essentials made?
Can I pick up in store for all products?
How do I know if the product is in stock at the store?
What is Last Chance?
How will I know my order is ready for pick up?
Can I exchange my pick up order?
Where can I pick up an order?
Can I place an order for both pick up and shipped items?
Am I able to pick up my order the same day?
Who can pick up my order?
How does Buy Online Pick Up In Store work?
Can I expedite shipping after I place an order?
How do I delete something from my cart?
I cannot access my account.
I only received a partial refund.
What are member benefits?
Where can I apply to work for Birkenstock?

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