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Can I also place an order by chat, phone, or mail?

At this time, orders cannot be placed by chat, phone or mail. However, our customer service team is happy to assist with any questions regarding online orders, returns, or complaints.

You can also shop in person at a BIRKENSTOCK store. Find your nearest location using our Store Finder.

Can I cancel or amend my order?

Can companies place orders with you?

Why haven’t I received confirmation of my order?

Do I need a customer account to place an order?

What happens once an order is completed?

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